Refund and Returns Policy
Refound and Return policy
We believe every customer is important to us, and we are committed to providing you with a smooth and satisfying shopping experience. Your happiness is our priority, and we strive to ensure complete customer satisfaction.
If you receive a damaged, defective, or incorrect product, we offer return, refund, or exchange options to resolve the issue. A replacement or exchange will be provided at no additional cost to you.
RETURN POLICY
⤇ The customer or the person receiving the parcel must check the package in front of the delivery person upon delivery. Once the delivery person has left, no return or exchange request will be accepted.
If you receive a damaged, defective, incorrect, or mismatched product, please contact our support team immediately while the delivery person is still present.
📞 Contact us at +8809638900400 or click here to message us.
⤇ If any item is missing from your parcel, you must inform our support team in front of the delivery person. After verification, we will arrange a free replacement and dispatch the missing item to your address.
The replacement parcel will be delivered within 2–5 working days after confirmation.
⤇ If you receive a damaged item, please notify our support team in front of the delivery person and return the damaged product immediately.
After verification, we will send a replacement free of charge.
This applies only when a customer orders a single item and that item is damaged.
⤇ For orders containing multiple items (more than two), if any product is damaged, you must contact our support team in front of the delivery person and keep the parcel with you until further instructions.
You may be required to send photos or videos of the invoice and damaged items for verification. After confirmation, we will dispatch a replacement free of charge.
Before receiving the replacement, you must return the original parcel to the delivery person in its original condition.
⤇ If a customer orders the wrong product by mistake, an exchange may be possible under certain conditions.
- Payments are non-refundable; only product exchanges are allowed
- The product must be unused, unopened, and in original condition
- If the product is opened, sealed broken, or used, exchange requests will not be accepted
The customer must return the product first. After inspection, if it meets all conditions, we will process the exchange.
In such cases, the customer will bear both return and delivery charges as the error is from the customer side. Delivery of the new product may take 3–10 working days.
Conditions Where Exchange Will NOT Be Accepted
⤇ Damaged by the customer
⤇ Used or opened products
⤇ Broken seals or tampered packaging
⤇ Product not checked in front of the delivery person
⤇ Items not in original delivered condition
If any of the above conditions are found, the product will be returned to the customer, and no exchange or refund will be provided.
Valid Reasons for Return
⤇ Damaged or broken product
⤇ Missing items or accessories
⤇ Wrong product, size, or color
⤇ Expired or incorrect product
⤇ Product not matching description or image
Non-Returnable Conditions
⤇ Change of mind after receiving the product
⤇ Product used, opened, or swatched
⤇ Damaged by customer after delivery
⤇ Broken seals or removed packaging tape
⤇ Personal preference issues (color, size, scent, texture, etc.)
⤇ Clearance or sale items (unless damaged)
Any product that has been opened, tested, or tampered with—even briefly—will not be eligible for return or exchange.
REFUND POLICY
⤇ Refunds are only processed for orders that are Cancelled or Returned according to our policy.
Shipped orders are not eligible for refunds unless confirmed through proper verification.
⤇ After receiving a refund request, our team will verify the order and confirm eligibility before processing.
⤇ Customers must provide:
- Order number
- Order date
- Contact number used for order
⤇ Refunds via debit/credit card (SSLCommerz) may take 7–10 working days depending on the payment gateway.