Delivery Information
Delivery Information
Ensuring customer satisfaction has always been our utmost priority. Our primary goal is to assure that customer shipments are delivered safely and within the allotted time interval. Our team closely monitors all packages from dispatch until their successful delivery to customers. We hope to build trust and bring smiles to our customers’ faces with each delivered order.
DETAILS INFO
⤇ The customer or the person receiving the parcel must check the package in front of the delivery person upon delivery. Once the delivery person has left, no return or exchange request will be accepted.
If you receive a damaged, defective, incorrect, or mismatched product, please contact our support team immediately while the delivery person is still present.
📞 Contact us at +234 903 390 0987 or click here to message us.
⤇ If a customer orders the wrong product by mistake, an exchange may be possible under certain conditions.
- Payments are non-refundable; only product exchanges are allowed
- The product must be unused, unopened, and in original condition
- If the product is opened, sealed broken, or used, exchange requests will not be accepted
The customer must return the product first. After inspection, if it meets all conditions, we will process the exchange.
In such cases, the customer will bear both return and delivery charges as the error is from the customer side. Delivery of the new product may take 3–10 working days.